Your privacy matters to us as much as your winnings do. This Privacy Policy explains in plain terms what personal data batpro collects from Pakistani players, why we collect it, how we protect it, and what rights you have over your own information. We believe in full transparency — no small print tricks, no ambiguous language.
Effective date: January 2026 | 256-bit TLS encrypted platformSix core privacy principles that guide every data decision batpro makes — from registration to account closure.
batpro collects only the personal data that is strictly necessary for account operation, identity verification, payment processing, and regulatory compliance. We do not collect data speculatively or for undeclared purposes.
batpro does not sell, rent, or trade your personal information to third-party marketers or data brokers. Your data is shared only with the service providers directly necessary to operate the batpro platform on your behalf.
All data in transit is protected by 256-bit TLS encryption — the same standard used by Pakistan's leading commercial banks. Sensitive data at rest, including payment details and CNIC numbers, is encrypted using AES-256.
We tell you exactly what data we hold, why we hold it, and how long we keep it. You can request a complete copy of your personal data at any time by contacting our support team at no charge.
If your personal data is inaccurate or outdated, you have the right to have it corrected. Subject to our legal retention obligations, you may also request deletion of your data when your account is closed.
batpro's data practices align with internationally recognised privacy frameworks. We apply these standards to all Pakistani player data regardless of where our servers are physically located.
batpro is Pakistan's premier online gaming and sports betting platform. In providing our services to Pakistani players, we necessarily process certain personal data to enable account management, payment processing, regulatory compliance, and customer support. We take this responsibility seriously and are committed to handling your data with the care and respect it deserves .
This Policy applies to all personal data collected through the batpro website, mobile applications, customer support channels, and any other interactions you have with batpro. It should be read alongside our Terms & Conditions, which govern your use of the Platform as a whole.
We encourage you to read this Policy in full. If you have any questions about how batpro handles your personal data, please contact us at [email protected] before registering an account.
For the purposes of applicable data protection law, batpro acts as the data controller in respect of all personal data collected from players using the Platform. This means batpro determines the purposes for which your personal data is processed and the manner in which it is processed.
Where batpro engages third-party service providers to process personal data on our behalf — such as payment processors, KYC verification providers, or IT infrastructure partners — those providers act as data processors and are contractually bound to process your data only on batpro's documented instructions and in accordance with appropriate security standards.
All data controller responsibilities, including responding to data subject rights requests, are managed by the batpro Data Protection team, reachable at [email protected].
batpro collects personal data across several categories depending on your interaction with the Platform. The table below sets out the categories of data we collect, the source of that data, and the primary purpose for collection:
| Data Category | Examples | Source | Primary Purpose |
|---|---|---|---|
| Identity Data | Full legal name, CNIC number, date of birth, gender | Provided by you at registration or KYC | Account creation, age verification, AML compliance |
| Contact Data | Email address, mobile number, city of residence | Provided by you at registration | Account communications, support, notifications |
| Financial Data | JazzCash/EasyPaisa account reference, bank account name, transaction history | Provided by you; payment processor records | Deposits, withdrawals, fraud prevention |
| KYC Documents | CNIC scan, utility bill, bank statement | Provided by you on request | Identity verification, regulatory compliance |
| Technical Data | IP address, device type, browser, operating system, login timestamps | Automatically collected on Platform access | Security monitoring, fraud detection, service improvement |
| Gameplay Data | Bet history, game session logs, win/loss records, bonus activity | Automatically generated by Platform activity | Account management, responsible gaming monitoring, dispute resolution |
| Communications Data | Support chat transcripts, email correspondence | Generated during customer support interactions | Support delivery, quality assurance, compliance records |
batpro does not collect special categories of sensitive personal data (such as health, biometric, or political opinion data) unless specifically required by a regulatory authority and with your explicit consent where applicable.
batpro uses your personal data for the following purposes:
batpro will not use your personal data for any purpose that is incompatible with the purposes described above without first notifying you and, where required by law, obtaining your consent.
batpro relies on the following legal bases to process your personal data:
batpro does not sell your personal data to any third party. We share your data only in the following circumstances and only to the extent necessary for the relevant purpose:
All third-party service providers engaged by batpro are subject to contractual data protection obligations consistent with applicable privacy standards and are prohibited from using your data for their own independent purposes.
batpro uses cookies and similar tracking technologies on the Platform to ensure proper functionality, improve performance, and — where you have consented — to personalise your experience. The categories of cookies we use are as follows:
You can manage your cookie preferences at any time through your browser settings. Disabling certain cookies may affect the functionality of the batpro Platform. Note that strictly necessary cookies cannot be disabled without preventing you from using the service.
batpro retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. The general retention periods we apply are as follows:
Where personal data is no longer required for any lawful purpose, batpro will securely delete or irreversibly anonymise it. Anonymised, aggregated data that cannot be used to identify you may be retained indefinitely for statistical analysis and service improvement purposes.
batpro implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
While batpro takes all reasonable precautions to protect your data, no system connected to the internet can be guaranteed to be completely secure. In the event of a personal data breach that poses a significant risk to your rights and interests, batpro will notify affected players promptly and take all necessary remedial action.
batpro may transfer your personal data to, and process it in, countries outside Pakistan where our service providers and infrastructure partners are located. Where such transfers occur, batpro ensures that appropriate safeguards are in place to protect your data to the same standard as required under applicable privacy law, including:
By using the batpro Platform, you acknowledge that your personal data may be transferred internationally as described in this section, subject always to the safeguards described above.
As a batpro player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving your request.
You have the right to request a copy of all personal data batpro holds about you, along with information about how it is used and who it has been shared with. We will provide this free of charge in a commonly used electronic format.
If any personal data batpro holds about you is inaccurate or incomplete, you have the right to have it corrected or completed promptly. Some corrections may require supporting documentation to verify the change.
You may request deletion of your personal data where it is no longer necessary for the purposes collected, where you withdraw consent, or where it has been processed unlawfully. This right is subject to our legal retention obligations — for example, AML records cannot be deleted on request.
You may request that batpro restrict the processing of your data in certain circumstances — for example, while you contest the accuracy of the data or while a legitimate interests objection is being assessed.
Where processing is based on your consent or contractual necessity and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
You have the right to object to processing based on legitimate interests, including profiling. You also have an absolute right to object to processing of your data for direct marketing purposes, which batpro will act on immediately upon receipt.
batpro is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. Our minimum age requirement is 21 years, and all registration attempts are subject to age verification checks against submitted identity documents.
If batpro becomes aware that personal data has been collected from an individual under 21 years of age, we will immediately suspend the associated account, delete all personal data collected from that individual (subject to any legal obligations to retain records of the suspected underage access), and refuse any withdrawal of funds until the matter has been fully investigated.
If you are a parent or guardian and believe that a minor may have registered on the batpro Platform, please contact us immediately at [email protected]. We will treat all such reports as urgent and act on them within 24 hours.
batpro may send you promotional communications about bonuses, new game releases, PSL cricket betting events, special offers, and platform updates where you have expressly opted in to receive such communications during registration or subsequently through your account settings.
You can opt out of marketing communications at any time by:
Opting out of marketing communications will not affect essential transactional communications such as deposit confirmations, withdrawal notices, account security alerts, or responses to your support queries. These communications are necessary for the operation of your account and cannot be disabled while your account remains active.
The batpro Platform may contain references to third-party content providers, such as game providers or payment processors, whose privacy practices are governed by their own independent privacy policies. batpro is not responsible for the privacy practices of third parties and encourages you to review the privacy policies of any third-party service you interact with in connection with the Platform.
batpro does not include external advertising networks, social media tracking pixels, or third-party analytics services that would allow third parties to independently profile your behaviour on the Platform without your knowledge.
batpro reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or operational requirements. The effective date at the top of this Policy will be updated whenever a substantive change is made.
Where changes are material — meaning they significantly affect how we use your personal data or your rights in relation to it — batpro will notify you by email to your registered address and/or via a prominent on-platform notification at least fourteen (14) days before the change takes effect.
Your continued use of the batpro Platform after the effective date of any amended Privacy Policy constitutes your acknowledgement of the updated Policy. If you do not agree with the changes, you should close your account and request deletion of your personal data before the effective date of the amendment.
If you have any questions, concerns, or complaints about this Privacy Policy or the way batpro handles your personal data, please contact our Data Protection team in the first instance:
batpro is committed to resolving all privacy complaints promptly and fairly. If you are not satisfied with our response, you retain the right to escalate your complaint to the relevant data protection supervisory authority or the dispute resolution body designated under batpro's gaming licence jurisdiction.
For further information on your rights as a player, please also review our Terms & Conditions and our Responsible Gaming page.
Now that you know exactly how batpro protects your privacy, join Pakistan's most trusted gaming platform — with instant PKR payments, PSL cricket betting, and 500+ certified casino games waiting for you.
Login to batpro Explore the Casino🔞 Must be 21 or older to participate. Please play responsibly.